Frequently Asked Questions
Q. What information do I need to provide to purchase online?
A. You will need to provide the following information to purchase online:
Q. Why do I need to enter an email address?
A. Your email address serves multiple purposes. First, after each completed web store purchase, a confirmation email is sent to the email address you provide. Therefore you should provide a valid email address. Second, the email address you provide is used as your account login. With this login you may view previous purchases, edit your account information, and receive a password reminder. To easily view your purchase history, you should use the same email address for all purchases on this web store.
Q. What is my password?
A. You create a password of your own choosing. During your first online purchase, you will be prompted for your email address and a password you create. This password is not issued by the school. If you are a Returning Customer and you have forgotten your password, select Password Reminder from the menu on the left. If your email address is on file, your password will be emailed to you.
Q. I have changed my email address. How do I change it on the web store?
A. Select My Account from the menu at left. Login with your "old" email address and password on file. From the next screen you may edit your email address and/or password.
Q. How do I pay for multiple students or multiple items?
A. After each item you choose to purchase, select the Buy Now button to add the item to your Shopping Cart. From the Shopping Cart screen you may select Continue Shopping to add items for the same student or another student. If you modify the quantity of an item in your Shopping Cart you must also Update Totals. When you are ready to check out, select Go to Checkout.
Q. How do I know the payment was accepted?
A. During checkout, you are required to provide an email address. At anytime after you complete your purchase, you may select My Account from the menu at left and login using that email address. There you can check your purchase history. Also during checkout, when the charge is authorized, a confirmation email is sent immediately to that email address. If you do not receive the confirmation email, it may have been filtered. But your order will immediately be entered in your purchase history under My Account.
Q. I have used this card successfully on other online stores. Why do I receive an error when I verify my information on this web store?
A. There are several reasons to receive an error on verification. Please verify that you correctly entered your credit card information. Verify that you are using a current and activated card. Verify that the address on file in the web store My Account matches your physical address on file at your bank. This web store uses an Address Verification System (AVS) for added security. Not all online stores use an AVS. Contact your card's bank if you still have problems.
Q. Does the system store my credit card number?
A. No; for security reasons the system does not store your credit card number. The option to pay with a previously used card is made possible using securely encrypted tokens. The process of using secure tokens is an industry best practice in keeping with the stringent requirements of the Payment Card Industry Data Security Standard.
Q. How do I reprint my receipt?
A. Choose My Account from the menu on the left. You will be prompted to enter your email address and password to access past receipts. Choose View Past Orders. Then open the correct order and print.